Need a Hand? VolunteerMatch Can Help!

If you need a hand with volunteer engagement, VolunteerMatch can help.At VolunteerMatch, our mission is to strengthen communities by making it easier for good people and good causes to connect (emphasis on the “easier”).

We try to keep it as simple as possible for you to post your open volunteer opportunities on the site and attract great volunteers, but if you run into bumps along the way or want to boost your recruitment efforts, we can help! Here’s how…

Having trouble with your VolunteerMatch account?

There are a couple of places to go if you have a question or issue with your account. First, our treasure trove of support information, answers, and tips for users. To get to this magical place, just click ‘SUPPORT’ in the top right corner of any page on our site. You’ll find detailed info about things like registering your organization, accessing or updating your account, posting and managing opportunities, and much more. Just sign in to your nonprofit account to view these articles!

VolunteerMatch Help Center screenshot

We also have a bunch of quick and easy video tutorials that will walk you through how to do things on your account. These can help you with tasks like gaining administrator access to your organization’s existing account, managing your opportunity contacts, or adding photos to your listings.

Looking for ways to attract more volunteers or strengthen your program?

Look no further! We offer FREE live webinars throughout the year presented by our resident volunteer management guru along with other seasoned professionals from the field. Learn about best practices on important topics like screening volunteers, planning for the future, and using social media to engage volunteers.

We’ve also curated a list of useful resources from around the web that you can find on our Learning Center and blog.

Still haven’t found what you need?

You can always contact us! Click ‘SUPPORT’ at the top of any page on VolunteerMatch.org, then click ‘Submit a Request’. This allows you to send us a message with details about your question, and even links, attachments or screenshots to help us understand the issue you’re having. Your request will be read by human eyes at our office in San Francisco, and we’ll do our best to get you the help you need.

Another great way to reach us is on Twitter. If you’re a big tweeter and have a question that can be posed in 140 characters or less, then this is the resource for you. We monitor incoming tweets all day and love providing fast, succinct help whenever possible.

We hope you’ll take advantage of some of these tools, and if there’s anything else you think might help you engage volunteers and better support your community, we’d love to hear about it.

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