VolunteerMatch Consulting in Detail: Grow Your Volunteer Program with Expert Help

13. September 2011 Announcements 15

Working with large companies to manage their volunteer engagement needs for the last 10 years has taught us a thing or two about what it takes to build a successful program and how to keep up momentum over time. Blood, sweat, and cheers have gone into each program we’ve launched, and we’re excited to share this dedication and talent with our community in a whole new way.

Earlier this year, we announced VolunteerMatch Consulting Services to help companies develop programs to successfully engage volunteers. We know that each organization has a unique culture and specific business goals, and that there isn’t a one-size-fits-all solution for volunteer programs. Over the summer we completed our pilot program and refined our approach to create a world-class process for organizations of all types looking to start or grow a volunteer program.

For a sneak peek of the consulting process, read on!

It Starts with a Question

Our consulting process starts with the question we all love to hear: “How can we help you?”  Perhaps you have a burning question yourself, such as, “Which national nonprofits should I partner with?” Or maybe it’s easier to choose a focus from our areas of expertise, where we will work with you to identify your goal:

VolunteerMatch is a great resource and partner…The process and recommendations were professional, informative and action-oriented.
– Christina Nicholson
Director of Sustainable Development,
Williams-Sonoma, Inc.

  • Brand alignment
  • Cause marketing
  • Communication strategy
  • Evaluation and measurement
  • Issue/cause area identification
  • Leadership engagement
  • Organizational development
  • Partnership development
  • Program assessment
  • Program strategy
  • Recognition and incentives
  • Skilled and pro bono services

Digging In for Discovery

Once we have your main goal identified, we dig in to our discovery phase. Two of our Senior Consulting Client Relations Managers (CRMs) go on-site to conduct interviews and focus groups of your key stakeholders, and learn all there is to know about your corporate culture and existing program.

Analysis with the Volunteer Program Change Model

We developed the Volunteer Program Change Model* to assess the nine core components of a strong volunteer program against five Levels of Change. When paired with the in-person stakeholder interviews, this process helps identify points of strength and weakness in an existing program. The model provides an individualized approach to help define and promote program growth, set goals and understand success.

The Magic Bullet: The Insights

After cultivating insights from the discovery and analysis phases, our Senior Consulting CRMs boil down their work into key findings, recommendations and an action plan for integration – putting clients on the path to program success. A written Insights Report accompanies an in-person Insights Presentation.

The Response: From the Mouths of Our Consulting Clients

“VolunteerMatch is a great resource and partner. They helped us pull together our vision into a cohesive strategy that flexes for each of our brands. The process and recommendations were professional, informative and action-oriented.”
– Christina Nicholson, Director of Sustainable Development at Williams-Sonoma, Inc.

“This is genius! The work in this report is excellent and really lays the thinking and groundwork nicely. To think this question we asked can be transformed into an actionable plan is just amazing. Exciting and groundbreaking work.”
– Jackie Saifer, President at Prometheus Real Estate Group

Want to Learn More?

If you want to evaluate, grow or launch a volunteer engagement program, email us.  We’ll help you define what success looks like for your organization and get you started on the right path.

*Adapted from Carnegie Mellon University’s Capability Maturity Model

15 thoughts on “VolunteerMatch Consulting in Detail: Grow Your Volunteer Program with Expert Help”

  • 1
    Raphaela Browne on September 16, 2011

    I just read your article and would like to learn more about helping our volunteer program grow and how to maintain those volunteers.

  • 2
    Tammy Garrett on October 15, 2011

    I saw a show today that featured your group. What a wonderful organization! I would like to start a group in our area. My daughter is in College now, so she could help as a leader. She had a lot of issues in Jr. High and, while she managed to work through everything fine, a program like this would have really been a benefit to her. I could help as an administrator (from your website, it looks like this is what you call the adults).
    Please send me information on starting a local chapter. Since I own a small company, my time is easy to manage. I am interested in starting a chapter at Ponderosa High School in Placerville, CA .


    Tammy Garrett

  • 3
    Tammy Garrett on October 15, 2011

    Just realized this link does not go directly to Girl Talk. I am interested in starting a chapter with Girl Talk. Thanks, Tammy Garrett

  • 4
    Shari Ilsen on October 17, 2011

    Hi Tammy,

    Sorry for the confusion! Here’s a link to Girl Talk’s opportunity on VolunteerMatch – all you have to do is click “I Want to Help” at the bottom and get in touch with them!


    Have fun!

  • 5
    Jose G Bonilla on January 3, 2012

    i am interested on how to become a volunteer and need it help on how to get started.

  • 6
    Sophia on January 10, 2012


    i have been interested about helping out!!! i am only 12 but i would love to know if there was a place i could be put in.And if not thats ok but if there was a place that you knew of that i could join in even if its not yours that would be great!

    Thank you!

  • 7
    Shari Ilsen on January 11, 2012

    Hi Sophia,

    It’s so generous of you to want to give your time! Volunteering for preteens can be tough, but if you grab one of your parents and go online to http://www.volunteermatch.org, you’ll see an option near the top to do an “advanced search.” Click on that, and you’ll be able to search specifically for opportunities that are good for kids and teens.

    Good luck and have fun!

  • 8
    Brian on January 12, 2012

    Im also interested in learning more how you can help out starting volunteer programs. Im starting a volunteer program in Dominican Republic to help a small community get food, toilets and healthcare. http://www.village12.org.

    Look forward to hearing from you.

  • 9
    melissa on April 24, 2012

    Hi, our company is very interested but it appears that the link to the contact email is broken. Please respond with a way to contact someone regarding the above-mentioned article. Thank you.

  • 10
    Shari Ilsen on April 24, 2012

    Sorry about that, Melissa! The link is fixed, so please do contact us and we will talk about how we can help your volunteer program.

  • 11
    Jenny Goschke on August 10, 2012

    Greetings, I am a coordinator interested in learning how to effectively recruit and maintain my volunteers. I do not see an email that I can to express this? Thank you

  • 12
    Shari Ilsen on August 10, 2012

    Hi Jenny,

    Check out our Learning Center:


    Good luck!


  • 13
    Kim Chattergoon on June 10, 2014

    I am a volunteer Coordinator for a hospice company and previously was signed up with you on my previous hospice company I worked for, but they were a non-profit org and my current one is for-profit organization. I am trying to find info on wanting to sign up with you again on matching me up with volunteers but not sure if you have opportunities for-profit organizations. If you could help me in any way it would be greatly apprecizated.
    Thank you for your time.
    Kim Chattergoon

  • 14
    Shari Ilsen on June 10, 2014

    Hi Kim – thanks for reaching out! Email us at news@volunteermatch.org and we can talk some more.

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